Returns & Exchanges – 7 Jeans

We want you to love your 7 Jeans purchase. If you are not completely satisfied, you may return or exchange eligible items according to the following policy.

Return Policy Overview
Items purchased from 7-denim.com may be returned for a refund or exchange within 30 days of the delivery date. All returned items must be unworn, unwashed, and in their original condition with all tags attached and in the original packaging. For hygiene reasons, we cannot accept returns on swimwear, underwear, bodysuits, or final sale items, unless they are faulty.

How to Initiate a Return or Exchange
To start a return or exchange, please visit the Returns & Exchanges section in your account on our website or use the dedicated online returns portal. You will need your order number and email address. Follow the instructions to generate a return authorization and a prepaid or self-paid return shipping label, depending on your location and the reason for return. We recommend using the provided label for a trackable and efficient process.

Return Shipping Costs
If your return is due to a change of mind or incorrect size selection, the customer is responsible for the cost of return shipping, which may be deducted from your refund. If you received a damaged, defective, or incorrect item, we will cover the return shipping costs. Please contact our customer service team in such cases for specific instructions.

Processing Your Return
Once we receive your return at our warehouse, our team will inspect the item(s). This process typically takes 5-10 business days after the package arrives. Upon approval, your refund will be processed to the original payment method used for the purchase. You will receive an email notification confirming the completion of your return. Please note that depending on your bank or card issuer, it may take additional business days for the refund to appear on your statement.

Exchanges
We are happy to offer size or color exchanges for eligible items, subject to availability. To exchange an item, please select the exchange option during the online return process. If the requested exchange item is available, we will ship it to you once the original return is received and inspected. If the requested item is not available, we will process a refund and notify you. Please note that exchange shipping times may vary.

Store Credit / Merchandise Credit
You may choose to receive your refund as store credit (a digital merchandise credit) instead of a refund to your original payment method. Store credit does not expire and will be issued via email.

Damaged or Defective Items
If you receive an item that is damaged or has a manufacturing defect, please contact our customer service team within 7 days of delivery. Provide your order number and clear photographs of the issue. We will arrange a prepaid return label and, upon confirmation, offer a full refund, replacement (subject to availability), or store credit.

Incorrect Items Received
If you received an item different from what you ordered, please notify us within 7 days of delivery. We will arrange for the correct item to be sent to you (subject to availability) and provide a prepaid return label to send the incorrect item back.

International Returns
Customers returning items from outside our primary shipping region may be subject to different return label procedures and are responsible for any applicable customs duties or taxes incurred on the returned package. The refund will be issued for the item cost only; original shipping charges and any import duties paid are non-refundable.

Final Sale Items
Items marked “Final Sale” at the time of purchase cannot be returned or exchanged unless they are faulty.

Return Status
You can check the status of your return by logging into your account on 7-denim.com or by using the tracking number provided for your return shipment.

Questions?
For any questions regarding your return or exchange, please contact our customer service team via the contact form on 7-denim.com. Have your order number ready for efficient assistance. Our team is happy to help you find a satisfactory solution.